Refund policy

Return & Refund Policy

At LUMEA, we want you to feel confident with your purchase. If you're not completely satisfied, we're here to help.

Customers may request a return within 14 days of receiving their order.

To be eligible for a return, items must be:

To begin a return, please contact:

Please include your order number and reason for your return request.

Customers are responsible for return shipping costs unless the item received is:

If your item arrives with an issue, please contact us as soon as possible with photos where possible.

If your item arrives damaged, faulty, or incorrect, customers may choose either:

Please contact us promptly so we can resolve the issue.

Sale items and bundles may be returned if they meet the return requirements listed above.

For bundle purchases, all items included in the bundle must be returned together.

Partial bundle returns are not accepted.

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds are processed within 5–10 business days and returned to your original payment method.

Please note that depending on your bank or payment provider, refunds may take additional time to appear in your account.

Questions about returns or refunds?